Terms of services

Terms of Service

Welcome to ZELUVIA.
By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Overview

This website is operated by ZELUVIA. Throughout the site, the terms “we,” “us,” and “our” refer to ZELUVIA.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional policies referenced herein.

2. Eligibility

By using this site, you confirm that you are at least the age of majority in your country or region of residence, or that you have given consent for any minor dependents to use this site.

3. Products & Handcrafted Nature

ZELUVIA specializes in handcrafted porcelain aroma pieces.

Due to the nature of handmade porcelain, variations in color, shape, texture, and glaze are natural and expected. These variations are not considered defects, but a defining characteristic of authentic craftsmanship.

Product images are for reference only and may differ slightly from the actual item.

4. Accuracy of Information

We strive to display accurate product information, descriptions, and pricing. However, we do not guarantee that all content on this site is free from errors, omissions, or inaccuracies.

We reserve the right to correct any errors and to update information at any time without prior notice.

5. Orders & Payments

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, unauthorized transactions, or errors in pricing or product information.

Payments are processed securely through third-party payment providers.

6. Pricing & Availability

Prices for our products are subject to change without notice.

We reserve the right to discontinue or modify any product at any time without liability.

7. Shipping & Delivery

Delivery times are estimates only and may vary depending on location, customs clearance, or external factors beyond our control.

ZELUVIA is not responsible for delays caused by carriers, customs authorities, or unforeseen circumstances.

8. Returns & Refunds

Returns and refunds are governed by our Refund Policy, which forms part of these Terms of Service.

Please review the Refund Policy carefully before making a purchase.

9. Intellectual Property

All content on this site, including text, images, logos, designs, and graphics, is the property of ZELUVIA and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without our prior written consent.

10. Prohibited Uses

You agree not to use the site or its content for any unlawful purpose, including but not limited to:

Violating any laws or regulations

Infringing upon intellectual property rights

Submitting false or misleading information

Interfering with the security or operation of the site

11. Limitation of Liability

To the fullest extent permitted by law, ZELUVIA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

All products are provided “as is” and “as available.”

12. Indemnification

You agree to indemnify and hold harmless ZELUVIA from any claims, damages, or expenses arising from your breach of these Terms of Service or misuse of the website.

13. Third-Party Services & Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites.

14. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect immediately upon posting on this page. Continued use of the site constitutes acceptance of the updated terms.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

16. Contact Information

If you have any questions about these Terms of Service, please contact us through our Contact page or official communication channels.